Holland America Line Fleet Operations Center Supervisor in SEATTLE, Washington
Fleet Operations Center Supervisor
We are committed to our mission: Through excellence, we create once-in-a-lifetime experiences, every time.
We welcome your interest in joining the Holland America Group - a division of Carnival Corp. The Holland America Group includes Holland America Line and Seabourn (both headquartered in Seattle, Washington), Princess Cruise Lines (headquartered in Santa Clarita, California), and P&O Australia (headquartered in Sydney). The Holland America Group operates a combined total of 41 cruise ships with over 50,000 employees worldwide. This position will be located in our Seattle offices.
The Fleet Operation Center Supervisor will provide oversight, operational support and guidance for the Fleet Support Program Managers (FOC Watchstanders) working in the Fleet Operations Center. The will liaison between the Director, Fleet Operations Center and the FOC watchstanders to coordinate and deal with day to day vessel operations, initial incident response, incident reporting, FOC watchstander training and adherence to standard operational procedures.
Ensures the FOC operates in accordance with the Standard Operating Procedure for Carnival Corp FOC’s.
Is responsible for the watch rotation of the FSPMs, ensuring proper manning levels at all times.
Monitors and ensures quality standards of the FOC: prompt response times as well as the quality of responses.
Acts as the first point of contact for the FSPMs with regards to operational matters: scheduling, supplies, facilities, IT issues, etc.
Provides FOC coverage in case of sickness, scheduling conflicts, or as directed by the Director FOC.
Acts as operational point of contact for systems support in the FOC, eg. Neptune, NAPA, etc.
Administers touch drills for all FSPMs and reports to the Director on achieved scores and possible remedial training required.
Administers the monthly ship VDR review and prepares ship recording for review by the Sr. Director Marine Operations or MQA.
Responsible for ensuring all USCG annual and semi-annual inspections are promptly scheduled and communicated to the fleet.
Responsible for the training of newly hired FSPMs.
Performs other duties as assigned by Director, FOC.
Minimum of 2 years of sailing experience as a Deck Officer on a Holland America Line ship with the most recent assignment as Staff Captain (desired not required).
Completed Merchant Marine Academy training for deck officer and fully licensed as Master for ships in the international trade and for unlimited tonnage, or equivalent alternative experience.
Minimum of 5 years’ experience in the Marine Industry in operations.
Familiar the latest national and international maritime conventions, rules and regulations governing passenger shipping
Familiar with the latest developments of modern electronic navigation and maritime bridge communication equipment
Strong leadership capacity and problem solving skills
Strong computer skills
Strong writing skills including technical writing in English
Strong communication skills in English
Time off benefits – 8 paid holidays, paid vacation and paid sick time
Travel – Generous Cruise and Travel Privileges for you and your family
Health – Complete benefit plans including medical, dental, vision and flexible spending accounts
Wellness – Health and wellness programs include discounted health benefits and memberships
Tuition Reimbursement – Up to 80% with a maximum of $3000 per fiscal year
401(k) – Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service
Profit Sharing Plan – Eligible after 1 year of service
Employee Stock Purchase Plan – Discount on Carnival Corporation stock
Training – In-house Discover University courses on professional development
Rewards & Incentives – Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores
For more than 140 years, Holland America Line has been a recognized leader in cruising, taking our guests to exotic destinations around the world. Apply today and set sail on an exciting new career course! Our application process is quick and easy, be sure to login to our Talent Center and create a profile and then apply directly to your specific job. Holland America Line is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.