Holland America Line Senior Manager, HR/Employee Relations in SEATTLE, Washington

Senior Manager, HR/Employee Relations

Seattle, WA

We welcome your interest in joining the Holland America Group - a division of Carnival Corp. The Holland America Group includes Holland America Line and Seabourn (both headquartered in Seattle, Washington), Princess Cruise Lines (headquartered in Santa Clarita, California), and P&O Australia (headquartered in Sydney). The Holland America Group operates a combined total of 41 cruise ships with over 50,000 employees worldwide. This position will be located in our Seattle offices.

Job Details

The Senior Manager, HR/Employee Relations manages the Fleet Employee Relations team in the development, implementation and administration of business and operational projects, programs and customer service responsibilities for our seagoing employees. The will interpret and administer policies and procedures as well as, provide employee relations services to all levels of employees including counseling, problem-solving, conflict resolution and employee engagement.


  • Consults with departments to develop and implement strategies to optimize organizational structure, processes and people to support business objectives. Manages the employee relations processes associated with re-organizations / restructuring activities.

  • Coaches supervisors on performance management and development of subordinates and advises on creation of performance improvement plans or disciplinary actions, where necessary. Ensures performance reviews are completed in accordance with applicable policy.

  • Exhibits sound judgment and strong leadership by clearly defining labor laws, Company policy and Core Values, providing guidance to management and employees.

  • Ensures investigations are properly conducted and documented and that there is proper adherence to Company guidelines and consultations (if needed) have taken place with Legal. Escalates issues, as needed.

  • Designs and implements employee relations programs and services to enhance the relationship between the organization and its employees and among the employees themselves.

  • Ensures fair treatment of employees and equitable resolution of employee problems and complaints.

  • Demonstrates strong project management skills, utilizing available resources and tools, meeting deadlines and delivering results.

  • Reviews company policies and practices for accuracy and scope. Works in conjunction with supervisor to create new policies and required training modules.

  • Support operational departments with development and implementation of action plans.

  • Acts as liaison to State and Federal agencies for reporting of information or to resolve employee complaints or claims against the Company.

  • Coaches and develops staff to maximize potential and create a cohesive team environment.

  • Promotes a harassment-free environment.


  • Undergraduate degree in a related field of study.

  • Minimum of 10 years of experience with delivery of generalist HRM support to line or staff functions.

  • Must be knowledgeable in federal and state labor laws; knowledge in international labor laws a plus

  • Proficient in policies, practices and procedures of internal investigations .

  • Possess working knowledge of project management/implementation in Employee Relations/Human Resources.

  • Experience managing Human Resources for a medium to large organization to include staff management, and all areas of human resources.

  • Proven interpersonal and relationship-building skills.

  • Project Management experience

  • Strong computer skills including spreadsheet applications.

  • Aptitude for quantitative analyses and survey methods.

  • Demonstrated dedication to providing customer service


  • Flexible Work Schedule! – 9/80 alternative workweek schedule option providing each employee with one (1) weekday off every two weeks.

  • Time off benefits – 8 paid holidays, paid vacation and paid sick time

  • Travel – Generous Cruise and Travel Privileges for you and your family

  • Health – Complete benefit plans including medical, dental, vision and flexible spending accounts

  • Wellness – Health and wellness programs include discounted health benefits and memberships

  • Tuition Reimbursement – Up to 80% with a maximum of $3000 per fiscal year

  • 401(k) – Company match of 33% on employees first 6% contribution with 100% vesting after 4 years of service

  • Profit Sharing Plan – Eligible after 1 year of service

  • Employee Stock Purchase Plan – Discount on Carnival Corporation stock

  • Training – In-house Discover University courses on professional development

  • Rewards & Incentives – Employee Recognition and Reward Programs; rideshare, financial commuter incentives; special employee discounts for local venues, banking services and retail stores

Next Steps…

The Holland America Group has been a recognized leader in cruising, taking our guests to exotic destinations around the world. Apply today and set sail on an exciting new career course! Our application process is quick and easy, be sure to login to our Talent Center and create a profile and then apply directly to your specific job. The Holland America Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.